How do I place an order?
Placing an order on our website is simple and convenient. First, you will need to browse our selection of products and add the items you wish to purchase to your cart. Once you have added all the items you want, you can proceed to checkout. During the checkout process, you will be asked to provide your shipping and billing information, as well as select your preferred payment method. Once you have reviewed your order and confirmed the details, you can submit your order for processing. You will receive an email confirmation with the details of your order, and we will begin preparing it for delivery or pickup.
Do I need an account to place an order?
No, you do not need an account to place an order with us. However, creating an account with us can save you time on future orders, as your personal information and shipping address will be saved for future use. Additionally, having an account allows you to view your order history and track your shipments. If you prefer not to create an account, you can still checkout as a guest and provide your information on a one-time basis.
How do you pack your products for delivery?
We take great care in packaging our products to ensure their safe delivery. Each product is carefully packed in a recyclable box and checked to ensure it meets our high-quality standards. We also verify that the product has been correctly packaged by our suppliers before we ship it out. Once the product is ready for delivery, it is placed in a delivery box for transportation. We strive to use environmentally friendly and recyclable packaging materials wherever possible.
What if my package arrives damaged?
If your package arrives damaged, please contact us immediately at sales@frozberries.com.au and provide us with a photo of the damaged product. We accept damage queries within 24 hours of delivery. We will work with you to resolve the issue and ensure that you receive a replacement or refund as necessary. We take the quality of our products and packaging seriously, and we apologize for any inconvenience caused by a damaged delivery.
Can I bring my own bags for pick up my order?
Yes, we encourage our customers to bring their own insulated bags when picking up their orders. As our products are frozen or chilled, bringing your own bag helps to maintain their quality and temperature during transportation. Please ensure that your bag is clean and suitable for carrying frozen or chilled products.
What Shipping Methods Are Available?
We offer two shipping options: delivery to your door or pickup. Depending on your preference, you can choose to have your package delivered to your provided address or choose to pick it up from our factory outlet at Lidcombe 2141. Please note that the availability of these options may vary depending on your location and the product ordered. Please place your order a day prior if picking up.
Do You Ship Internationally?
No, we currently only offer delivery services to selected suburbs in Australia (New south Wales) including Sydney, Central Coast, Newcastle, and Port Macquarie. During the registration process, you can check if your suburb is within our delivery range. If your suburb is not included, please contact us at sales@frozberries.com.au for further assistance. We apologize for any inconvenience caused by our limited delivery area at this time.
How Long Will It Take To Get My Package?
Our standard delivery time is typically within 1-5 working days from the date of your order. Please note that this is the average duration for delivery, and unexpected factors such as extreme weather or logistical issues could cause delays. The estimated delivery timeframe may also differ depending on the suburbs distance from Sydney.
What Payment Methods Are Accepted?
We accept all major debit and credit card payments through our safe ANZ payment gateway. Additionally, if you are picking up your order, you can pay with your debit/credit card, or bring exact change as our helpful staff will assist you. We also have an FPOS machine available at our store if you prefer to call us and process the payment over the phone. We strive to make the payment process as convenient and secure as possible for our customers.
Is Buying Online Safe?
Yes, buying online from our website is safe and secure. We take all necessary precautions to ensure that your personal and payment information is kept confidential and secure. Our website uses industry-standard encryption technology to protect your information during transmission. Additionally, we do not store your payment information on our servers, further enhancing the security of your transaction. However, we always recommend that you keep your computer and internet connection secure with up-to-date antivirus and anti-malware software to further reduce the risk of online fraud.
How can I return a product?
If you need to return a product, contact us at sales@frozberries.com.au or call us at 02 9987 0888 within 24 hours of receiving the item. We accept only damaged or defective products. Please provide us with a description of the issue & any relevant photos, and we will work with you to arrange for a return or exchange. If the product was damaged during shipping, we may require you to return it to us in its original packaging. We will provide further instructions on how to complete the return process. For more information on our returns & refunds policy, please see our website or contact us directly.
How can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at sales@frozberries.com.au or call us at (02) 9987 0888 We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if your order has already been processed or shipped. For more information on our returns and refunds policy, please see our website or contact us directly.